Patient Support Programme Nurse @CiplaRSA

• Startup of new patients on Copaxone® (Regionally)
• Ensure that new patients understand the product and injection techniques
• Plan quarterly calls/visits to existing Copaxone® patients (Regionally)
• At least twice a year visit neurologists to provide feedback on existing Copaxone® patients (Regionally)
• Compile all necessary information and documentation provided by the neurologists and patients, to be forwarded to the courier houses (Medipost & Pharmacy Direct etc.) for motivation of Copaxone with the medical aids
• Provide feedback and keep the commercial team up to date regarding successful startup of new patients and when treatment has been approved by the medical aids
• Manage the Copaxone® helpline
• Manage the Copaxone® email address: [email protected]
• Manage the Copaxone® patient database and keep up to date
• Keep record of all communication and interaction with patients
• Provide neurologists with documented feedback regarding their Copaxone® patients
• Travel across SA as and when needed
• Attend annual National Congress (NASA)
• Attend annual Cipla Neuroscience Forum

SolusV2 Helpline

• Manage the SolusV2 Helpline
• Keep a log of all queries
• Assist patients with SolusV2 meter (settings, control solution, batteries, etc.) and product queries
• Advise on pharmacies in the area that stock SolusV2 (starter kit, test strips, lancets, control solution)
• Storage of warranty cards
• Assist with data downloads
• Arrange to exchange faulty meters
• Arrange for extra log book to be sent to patient
• Assist in providing diabetes knowledge to other portfolios
• Work with other commercial teams
• Liaise with Medical department

General

• Assist with other patient support programs to be allocated as and when required by line manager e.g. Synchrobreathe®