Company : Signature Cosmetics
Location : Edenvale, South Africa
Closing date: 30 September 2024
Responsibilities:
- Understand and adhere to all internal processes and policies in order to minimise potential disruption to business activities
- Create a welcoming, inspirational, and personalised experience for customers
- Assist in tracking IT assets, including computers, accessories, and software licenses.
- Work closely with other IT team members to support ongoing projects and new IT initiatives.
- Deliver excellent customer service by maintaining a positive attitude and ensuring users’ technical concerns are addressed promptly and professionally.
- Identify potential areas for process improvements and suggest practical solutions to streamline the IT support process.
- Provide first line technical support to resolve service desk incidents and re-route the query or escalate as and when required
- Learn and deliver customer service basics, phone and email etiquette, and effective communication requirements
- Learn basic support principles and escalation frameworks, case logging and management
- Learn basics in Connectivity, Software Support, and basic hardware support
- Riase any queries and ask questions in order to expand knowledge and understanding
- Provide feedback on common or identified issues experienced
- Set up hardware at head office to gain experience in processes and functionality
- Provide relevant feedback on all unresolved incidents to the Service Desk Supervisor
- Assist with providing administrative support services for servers, desktop and laptop computers, printers, routers, switches, firewalls, telephones, smartphones, application deployments, resetting of passwords and security updates
- Assist with troubleshooting activities, resolve problems and connectivity issues and mitigate operational risks
- Actively support and participate in major incidents, changes and releases, disaster recovery planning and implementation projects as and when requested
- Maintain methods of communication to keep stakeholders informed and build effective relationships
- Provide administrative and technical support to the IT department and line manager
- Ensure a clean and safe environment by applying housekeeping principles
Requirements:
- Grade 12 or equivalent qualification required
- Basic knowledge of Active Directory or Cloud, Office 365, VPNs, and IT security practices is a requirement
Advantageous:
- Current enrolment in a Bachelor’s or associate degree program in Information Technology, Computer Science, or related field is an advantage.
- IT certificates an advantage
- Experience with ticketing systems and remote support tools is an advantage.
- Familiarity with mobile device management (MDM) solutions an advantage
- Understanding of ITIL concepts or other IT service management frameworks an advantage
To apply for this job please visit signaturecosmetics.simplify.hr.