Province: Western Cape
Job Function
Creating, Facilitating new features required by our client and providing production support
Responsibilities
- Business and Systems analysis under close mentorship
- Problem solving and Diagnostic work
- Forming an integral part of the systems development life cycle
- Starting to understand the business issues and data challenges of client’s organisation and industry
- Creating User Requirement Specifications for new features required by clients, under close supervision
- Reviewing and editing requirements, specifications, business processes and recommendations related to proposed solution
- Involvement in functional / technical design sessions with the development teams
- Taking responsibility during the development life cycle to resolve any business related issues
- Performing integration testing to ensure that solution for new feature is functioning in integrated system environment and supporting testing efforts
- Providing production support (3rd line) for Helpdesk calls on business related issues, under close mentorship
- Taking ownership to ensure new product features are delivered successfully
- Providing progress reports
- Ensuring issues are identified, tracked, reported on and resolved in a timely manner
- Applying project standards and project methodologies of ISIS
- Consistently delivering high quality service to clients
- Education Required
- Degree in Computer Science or Engineering
Experience
- 0-3 years’ experience in IT (graduates will be considered)
Essential Competencies
- Must have an understanding in the areas of application programming, database and systems design
- Being able to work in a project team environment
- Being prepared to take ownership
- Initiative and creative problem solving skills
- Willingness and ability to work under pressure
- Team Player
- Solution orientated
- Being able to identify critical issues with ease
- Confidence
- Ability to communicate difficult / sensitive information successfully
- Ability to develop relationships within client
- Excellent communication skills
Advantageous Competencies
- ITIL knowledge
- eTOM (Frameworx) knowledge
- Telco experience/knowledge
How To Apply
Click here to Apply online